Returns & Exchanges
The size does not fit? You do not like the color? Do you want to exchange with different products?
Customer satisfaction is our priority! If you are not satisfied with your choice, you can return the item you purchased. Make sure to send the item that still has the tag with the receipt to us, maximum 7 days after you received your order. Please confirm first to our Customer Care to check the availability of stock of item to be exchanged.
We can :
Sending the same items with different colors and sizes, without any cost (except the shipping cost back to you)! Sending different items (for exchanges) at the same or more expensive price, without any cost after we receive the payment difference of the price.
We cannot :
Refund the cash, unless the product is unavailable
Pay the return shipping fee
Receive exchanges or return of Intimate or Swimwear
We also don’t accept refunds in the following situations:
Items received have damage
The product received is damaged during shipment
Size / color / Product received does not match the one listed in the order
You may send the product you wished to return or exchange to this address:
Surfer Girl (Online) – Return & Exchange
Jl. Legian Kelod 138
Kuta – Bali 80361
Ph. 0361 – 752693
Important: Please read the entire Return Policy on our website for more information on how to return / exchange Surfer Girl products.
Thank You for shopping with us!