Panduan Pengiriman

Deliveries

We use JNE Shipping Company (http://www.jne.co.id) and RPX Shipping Company (http://www.rpx.co.id) for shipping to all cities in Indonesia.

Order Processing Time

We only process your order during business days, from Monday to Friday; and we ship from Monday to Friday.

All confirmed orders (through ‘CONFIRM PAYMENT’ menu) will be processed on the following day. Please wait 48 hours for your payment confirmation. You will receive an email or sms from us once your order is confirmed.

Your order will be processed within 24 hours after we receive your payment.

If your order confirms after Friday 14:00 WIB, your order will be processed on Monday of the next week. Please take note that our order process contains checking the payment, preparing and delivering the goods to the shipping company.

Rates

Delivery to all regions in Indonesia is charged for Rp 25,000.

Shipping Rules & Restrictions

SURFER GIRL is not responsible for any risks of loss of the merchandise after JNE has delivered the packages to the designated address

Customers are responsible if JNE can’t deliver the goods on time due to incomplete address, no recipient at the address or the recipient rejects the goods. If the goods are returned to us, customers are obligated to pay the shipping fee one more time if the mistakes are due to customer’s conditions.

If there are any shipping errors coming from SURFER GIRL, we guarantee that we will give free shipping to the customers for the returned product.

We also are not responsible for any additional taxes and duties charged. If you decide to refuse the delivery, you are responsible for all fees charged by shipping company – both for sending and returning the product to us.