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FAQ



1. Do I need to create an account to buy items from an online store?
No. You do not need to create an account to buy items from an online store. However, we advise you to register an account for your convenience and ease of shopping with us. You can also get updates on our latest promo and reward points!

2. Will the information I provide will be kept confidential?
SURFER GIRL guarantees the convenience and security of all personal information you provide.

3. How to order Surfer Girl products?
Viewing, choosing and buying our products in our online store is very easy. Simply select an existing product category, click on the product image and click the add to cart button to start ordering.

4. How to pay?
No credit card? No problem! You can make payments via ATM or Internet Banking transfers that you (or your parents) have. You can also make payment via retail outlet (Alfamart, Indomaret etc.) that is closest to your home. Or if you (or your parents) have a credit card, you can make online payments securely through Paypal.

5. What bank can be used to transfer?
If you want to make a payment via ATM transfer, we will provide the information needed to make the transfer during the checkout process or also SMS if desired. We have 3 Bank options that can be used ie Mandiri, BCA, and BNI. If you want to make payments via the Internet or SMS Banking, you can use any bank that supports the facility.

6. How long does it take to make a delivery?
For large cities delivery usually takes 1-2 working days, if you live in the shipping area takes longer, but usually less than a week.

7. How much does it cost to send?
Delivery to all regions in Indonesia is charged for Rp 20,000. Orders above Rp 350,000 are not subject to shipping charges.

8. What courier are you using? Are they reliable?
We deliver via JNE and RPX, the trusted courier in Indonesia. Surfer Girl ensures that your order will arrive on time and secure. Otherwise, we will replace your order for FREE!

9. What if your order does not match?
Your shopping satisfaction is our priority! If for any reason you are dissatisfied with your choice, you can return the shipped item (with the price tag still attached) along with the purchase note (within 7 days of delivery) and tell us what you want to do next. We can: Sending the same items with different colors and sizes, without any cost! Sending different items (for redemption) at the same or more expensive price, without any cost after payment of the difference we received the price. Provide in-store credit for exchangeable merchandise, and you can use it again at the Online Store Surfer GirlWe can not: Cash back the moneyPay the return shipping feeReceive the exchange or refund Intimate or Swimwear

10. Are there any requirements to shop at Surfer Girl?
No. You can buy anything without minimum amount of purchase, but if you shop above 350.000 you will get FREE shipping cost. We only serve retail purchases, for wholesale purchases can directly contact the management of Surfer Girl.

11. Can FBC Member purchase in Online Store?
You can collect FBC points from Online shopping. We recommend creating an account on the Online Store so that you can check your FBC points instantly and get special member specials when shopping at the Surfer Girl Online Store.